Customer information for the purchase of premium tours

Your contract partner

When purchasing a premium tour at the Outdooractive platform, a contract with the following party is formed:


Outdooractive GmbH

Missener Str. 18

87509 Immenstadt


Phone: +49 8323 8006-0

Fax: +49 8323 8006-190



Registry court, registry number: District Court Kempten, HRB 9987
Represented by the CEO, Hartmut Wimmer. VAT ID according to §27a UStG: DE 261707005

Ordering process, contract conclusion

If a user wants to buy premium platform tours, a binding order can be placed on the platform in scope of a tour description. Another option is purchasing premium tours in the App Store or the Google Play Store via the app of the supplier. Regarding the purchase of premium tours in the App Store, the Apple GCT complement the following conditions. Regarding the purchase of premium tours in the Google Play Store, the Google Play Store GTC complement the following conditions.


For purchases on the platform of the provider the following terms apply: By offering premium tours, the provider makes a binding offer to conclude in a contract about said offers/performances. In order to complete the purchase the user needs to be registered on the platform or register for the first time. In case a user wants to view the premium tours non-binding, the descriptions can be clicked.

If the user opts for a premium tour, he or she can choose said tour by clicking the button [activate premium tour] and be lead to an order overview as well as the page “chose payment method”. The choice can be taken back by clicking the [back]-button. The page “chose payment method” displays the total price of the order. According to the chosen payment method a user has to either enter a credit card number or click [buy] or is forwarded to PayPal where the contract with the confirmation of the payment instruction is legally drawn up with Paypal.

The provider saves the contract text and is required to send the order details, an invoice and company’s terms and conditions to the user. The user can view his/her past orders in his/her profile at all times.

Statutory Warranty Rights

Towards customers the statutory warranty rights apply to the providers products.  

Revocation Instruction

The revocation instruction does not apply in case you are a company according to §14 of the Bürgerlichen Gesetzbuches (BGB) and upon conclusion of the contract are in exercise of a commercial or self-employed work.


Revocation Instruction

Every person that concludes a legal transaction for purposes that are mostly neither related to your commercial nor independent work is considered to be a consumer.


Right of Revocation

You have the right to revoke this contract within 14 days without stating any reasons. The revocation period counts 14 days starting on the day of the conclusion of contract. To exercise your right of revocation you are required to contact us (Outdooractive GmbH, Missener Str. 18, 87509 Immenstadt, phone number: 0049 832380060, fax number: 0049 83238006190, email: in form of a clear statement (e.g. a letter sent via mail, a telefax or an email) about your decision to cancel the contract. You may use the sample revocation form, however, it is not a requirement. To ensure the revocation period it is enough to send the revocation notification before the period is over.


Consequences of Revocation

Should you revoke the contract, we are required to pay back all expenses that we received from you including delivery charges (excluding additional costs that are a consequence of a different delivery method you choose instead of our standard, affordable method) immediately or 14 days after the day the revocation has reached us. We use the same payment method for the refund that we already used for the original transaction unless we explicitly agreed on a different transaction method; in no case you will be charged with additional fees due to the repayment.



 (If you want to revoke your contract, fill out this form and send it to us)



Outdooractive GmbH

Missener Str. 18

87509 Immenstadt


Telefaxnummer: 0049 83238006190




I/We (*) hereby revoke the contract I/we (*) concluded of the following purchased product (*) / the following service (*) _________________________________

Ordered on (*) / received on (*)


Name of the consumer


Email of the consumer


Address of the consumer


Signature of the consumer (only by notification on paper)




(*) cross out if incorrect


The user explicitly agrees that the provider begins with the execution of the service before the end of the revocation period. The user knows that through his / her agreement with the beginning of the execution of the contract loses its revocation right.

Storage of your order

The provider storages your order and the stated order details. The provider sends an email to the customer including the order confirmation / invoice with all order details as well as the terms and conditions.

Online Dispute Resolution (ODR)

The EU commission has instituted an Online Dispute Resolution between companies and consumers in form of an internet platform (ODR). You will find the platform here:


We are obliged to resolve disagreements with consumers in front of a consumer arbitration board. Consumers can approach the following consumer arbitration board: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V., Straßburger Str. 8, 77694 Kehl

Customer Service

In case of further questions, complaints or reclamations you reach us via our customer service email ( General requests are usually answered under 24 hours. In case of problems concerning premium purchases users are provided with assistance during the usual office hours (Monday to Friday between 9:00 am and 5:00 pm) as soon as possible.